Shipping & Refund Policy
Shipping & Cancellation Policy
Our shipping packaging vary based on the specific product or products you've ordered. For items such as boxes, we ensure secure packaging using cardboard boxes paired with bubble wrap or similar materials to safeguard your purchased products. Smaller items, like packs, are shipped with bubble bags.
At Nordic Nerds, we prioritize transparency and reliability in our shipping process to ensure the utmost satisfaction of our customers. Here's what you need to know:
Shipping Cost:
The shipping cost for your order is determined by the weight and dimensions of the package. We offer various shipping options, all of which come with tracking capabilities, providing you with peace of mind throughout the delivery process.
Order Processing Time:
We strive to dispatch orders promptly within a 24-hour window on weekdays, starting from the moment your order is placed. Rest assured, we work diligently to get your items ready for shipment as quickly as possible.
Order Confirmation:
Once your order is successfully processed and entered into our system, you will receive a confirmation email. This email serves as validation that your order has been received and is being prepared for shipment.
Shipping Notification:
When your order is shipped, you will receive an email notification containing your tracking number. This tracking number enables you to monitor the progress of your shipment and anticipate its arrival.
At Nordic Nerds, we are committed to providing a seamless and transparent shipping experience, ensuring that you can shop with confidence. Should you have any questions or require assistance regarding your order or shipping, please do not hesitate to reach out to us.
If you have confirmed an order and wish to cancel it, please email us promptly, titling the email "CANCEL ORDER" and including your order number.
Pre-ordered items will be dispatched promptly upon arrival in our stock. Please note that if your order includes BOTH in-stock items AND products listed as "Pre-Order," the entire order will be shipped together once all items are available.
Refund & Return Policy
Return Period: You have the right to return your order within a 14-day window from the date the package is picked up by you, the consumer. If the 14th day falls on a holiday, you still have the right to return the package on the next weekday. Please note that the 14-day return period begins the day after you pick up your package.
Return Shipping Fee: When returning a package, the customer is responsible for the shipping fee. This fee varies based on the shipment's origin, weight, and dimensions.
Return Conditions: Upon returning your order, the product/products must be in good condition, meeting the following criteria:
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No visible damages to the product's seal.
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No damaged corners or sides.
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No damage to the surface of the product.
Please be aware that these factors are significant, particularly for collectors, and failing to meet these conditions may result in a compensation claim for the damaged product.
Return Procedure: To initiate a return, you must inform us before the expiration of the 14-day return period. Once we've been notified, you have an additional 14 days to send back the package. Please note that you are required to prove that the product was purchased from us. To inform us about a return or discuss any issues with your product, please contact us via email.
Refund Process: We will refund the amount you paid within a 30-day period starting from the day we receive the returned order. The refund includes the product price and the original shipment cost to your address. Please note that the refund does not cover the cost of return shipping.
We are committed to resolving any issues promptly and ensuring your satisfaction.
Please don't hesitate to reach out to us via email, and we'll work together to find a solution to any problems you may encounter.
Thank you for choosing Nordic Nerds. We value your trust and are dedicated to providing exceptional service at every step.